Interested in Joining the HobbyLink Japan Team?
We are currently accepting applications for IT and Customer Service positions!
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IT Customer Service Other
IT Department
We're always accepting applications from candidates interested in working at HobbyLink Japan, the world's largest online retailer of Japanese toys, model kits and hobby items. Join our IT team, helping build the back and front end of HLJ from our office here in Sano-shi, Tochigi.
Responsibilities:
Understand product goals/feature requests and translate them into working software
Work as part of a team consisting of both internal and external developers
Write efficient and well documented code
Test both your own and other's commits to ensure site functionality
Requirements
English proficiency, both written and verbal
Ability to work in a fast paced environment with shifting tasks as need requires
Self-motivated and driven to contribute without much need of supervision
Strong skills in object oriented coding as well as scripting, with a main focus on the LAMP stack
Excellent front end development skills (HTML/CSS/Javascript)
Experience in working with relational databases
Comfortable working with software control, namely Git
Comfortable working with APIs and external libraries
Bonus Skills
Development experience in Wordpress
Basic understanding of AWS and working with micro services
Japanese language skills
Higher priority is given to candidates who:
Are bi- or multilingual
Are currently residing in Japan with valid working visa
Have a knowledge of and passion for the products we sell
Education
A university-level degree or relevant work experience
Annual Salary
3,500,000 JPY or higher, depending on experience
Other Benefits
Transportation allowance
Social insurance (national health insurance, welfare pension insurance, employment insurance, and worker injury insurance)
Discount system for employees to purchase merchandise sold by HobbyLink Japan
10 paid vacation days per year, which grows each year spent at the company up to 20
National holidays + new year and Obon holidays
The opportunity to receive swap days (daikyu) in exchange for any voluntary work over holiday periods
Casual work environment - suits not required
Location
Sano-shi, Tochigi-ken
Working Hours
9am – 6pm Monday - Friday
If you're interested in this position and meet our requirements, please send your resume and cover letter to hr@hlj.com!
While we accept resumes from candidates outside of Japan, any relocation expenses will be the responsibility of the candidate. Visa support can be provided if necessary.
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Customer Service Department
We're always accepting applications from candidates interested in working at HobbyLink Japan, the world's largest online retailer of Japanese toys, model kits and hobby items. Join our web retail team, assisting customers worldwide from our office here in Sano-shi, Tochigi.
Responsibilities:
Provide customers with support on technical, operational, and account-related issues, via email and social media
Document, track and monitor the customer's experience to ensure a timely resolution of issues and concerns
Ensure consistent communications across all customer service channels
Requirements
At least 20 years old
Fluency in English, with excellent verbal and written communication skills
Strong organizational and time management skills
Ability to collaborate well with team members
Flexibility to assist with tasks throughout the organization as needs demand
Willingness to learn new and regularly improve on existing skills
A proactive personality that takes the initiative to get things done
Bonus Skills
Strong understanding of social media platforms (Facebook, Twitter, Instagram, Pinterest, Tumblr, Snapchat, etc.)
IT Skills (Front-end and back-end development)
Digital advertising experience
Video editing experience
Experience using WordPress
Higher priority is given to candidates who:
Are bi- or multilingual
Are currently residing in Japan with valid working visa
Have a knowledge of and passion for the products we sell
Have customer service experience
Are experienced in a high-volume customer service environment
Have online retail marketing or merchandising experience
Are experienced using Zendesk (helpdesk software)
Education
A university-level degree or relevant work experience
Annual Salary
2,600,000 JPY - 3,300,000 JPY (negotiable based on experience)
Other Benefits
Transportation allowance
Social insurance (national health insurance, welfare pension insurance, employment insurance, and worker injury insurance)
Discount system for employees to purchase merchandise sold by HobbyLink Japan
10 paid vacation days per year, which grows each year spent at the company up to 20
National holidays + new year and Obon holidays
The opportunity to receive swap days (daikyu) in exchange for any voluntary work over holiday periods
Casual work environment - suits not required
Location
Sano-shi, Tochigi-ken
Working Hours
9am – 6pm Monday - Friday
If you're interested in this position and meet our requirements, please send your resume and cover letter to hr@hlj.com!
While we accept resumes from candidates outside of Japan, any relocation expenses will be the responsibility of the candidate. Visa support can be provided if necessary.
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Other Opportunities
Here at HobbyLink Japan, we are always on the lookout for top talent. If you've got something special that you could bring to our team, we would love to hear from you! We are always accepting resumes, however, when we have specific job openings, details will be posted here. All candidates must meet the following minimum requirements for any position at our company:
At least 20 years old
Possess at least a 4-year university degree or equivalent
Fluent in English or Japanese
Demonstrable skills in desired position
While we accept resumes from candidates outside of Japan, any relocation expenses will be the responsibility of the candidate. Visa support can be provided if necessary.
For all positions, preference is given to candidates who are:
Currently residing in Japan with valid working visa
Bi- or multilingual
Experience in internet service industry
Currently accepting inquiries related to the following areas:
Customer Service (English fluency required)
Marketing
IT (Front-end and back-end development)
Purchasing (Japanese fluency required)
Management
If you're interested in joining our team, and meet our minimum requirements, please send your resume to hr@hlj.com!
Profile
HobbyLink Japan Ltd. is an internet retail business based in Sano, Tochigi Prefecture, Japan. Founded in 1995, the company started out offering Japanese model kits to international customers out of a small apartment in Tokyo, Japan. Today, HobbyLink Japan operates a custom-built office and state-of-the-art warehouse in scenic Sano, Tochigi Prefecture, Japan, and offers over 120,000 hobby products including anime & action figures, model kits, Gundam products, hobby publications, and other collectibles at domestic prices, shipping to over 220 countries worldwide. In addition to retail sales (B2C), the company provides wholesale (B2B), third-party logistics and e-commerce services (3PL/3PEC).
Services
Authenticity
All of our products are sourced from official suppliers, or directly from manufacturers themselves. No bootlegs -- ever. We also occasionally make used items available, but only after a thorough vetting process. All used items are clearly labeled on our website, so customers will never end up with a secondhand product by mistake!
Private Warehouse
Shipping from Japan can be expensive. Coupled with our array of shipping options, our Private Warehouse system allows customers to store their items at our warehouse for free, up to 60 days*. During that time, customers can create and customize shipments, split orders into small packages, or combine separate orders into a single package. Learn more here
The 60-day limit is currently suspended, allowing customers to hold their items indefinitely.
Currency Customization
We don't force our customers to shop in Japanese yen, or the currency of the country in which they're located. Customers have over 125 currencies to choose from when shopping on our website. Learn more here
Shipping Options
We offer 9 shipping options to our international customers, and 2 shipping options to our domestic customers. Customers can choose the best shipping method for them based on their personal priorities, such as budget, speed, security, and more. There's something for everyone! Learn more here
Payment Methods
We accept payments through either a PayPal Billing Agreement or our payment processing provider Reach, which allows you to pay safely and securely in a wide range of currencies, by credit card, PayPal and more. Find out more here
Authentic Customer Support
Our customer support team meets customers where they are, whether that's their email inboxes, preferred messenger service, or favorite social media network. We answer questions and offer assistance across multiple platforms to get you the answers you want, when you want them. Our customer support team is staffed by fluent English and Japanese speakers, who are dedicated support agents -- getting our customers the help they need in a timely, friendly manner.
Customer-Centered Policies
We are one of the few international hobby merchants to offer a flexible cancellation policy, so customers are given leeway to change their mind about purchases for any reason. We never require prepayment for preorders, so customers do not need advance funds simply to place an order with us. Our robust returns & refunds policies help protect customers against lost, damaged, and defective products.
Brands
HobbyLink Japan
hobbylink.tv
hobbylink.tv is the creative division of HobbyLink Japan Ltd., which specializes in nerd-centric content creation. Examples of content produced at hobbylink.tv include model kit tutorials, collectible reviews, YouTube video series (Gunpla TV, Toy Tengoku), and hobby show reports!
